Report a product complaint / quality issue

Something wrong with your product? Briefly describe the problem. We will take care of it.

What helps us assess your complaint

Please provide your order number or other order details and identify the affected item. If possible, include a close-up of the issue and a photo of the product. Photos help us assess the issue; you can also submit your complaint without photos.

You can also contact us directly by email at [email protected].

Frequently asked questions

What is a product complaint?

A product complaint applies when your product is damaged, faulty or incorrectly supplied. Please explain what is wrong and which item is affected. The form is an additional way to contact us; you can also email us.

When does the statutory warranty period begin?

Claims for defects in new goods are generally subject to a limitation period of two years from delivery, meaning receipt of the goods. Special statutory provisions, particularly those suspending or extending the limitation period, remain unaffected.

This also applies to custom-made goods. An exclusion of the right of withdrawal does not limit your statutory rights in relation to defects.

Should I return the product straight away?

Please contact us so we can agree on the return and shipping method. For valid defect claims, we cover the necessary transport costs. Your statutory rights remain unaffected.

What happens after I submit the form?

We review your description and any photos provided. We then contact you by email to discuss the next steps.

In the event of a defect, you can generally choose between repair and replacement. Statutory exceptions remain unaffected.

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Report a product complaint / quality issue

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