Refund policy

Right of Withdrawal

The following withdrawal information applies to consumers.

Unless a statutory exclusion applies or the right of withdrawal has expired early, you have the right to withdraw from this contract within fourteen days without giving any reason.

For goods, the withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, take possession of the goods, meaning from receipt of the goods. If you ordered several goods in a single order and they are delivered separately, the withdrawal period begins upon receipt of the last item. If one item is delivered in several consignments or pieces, the period begins upon receipt of the last consignment or piece.

For services and digital content not supplied on a tangible medium, the withdrawal period is fourteen days from conclusion of the contract.

In the cases described above, the withdrawal period does not begin until you have been properly informed of your right of withdrawal.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement, for example by letter or email:

Marcheel Media & Merchandise
Owner: Dennis Marcheel
Steinkamp 2
31303 Burgdorf
Germany
Telephone: 05136 / 8783994
E-Mail: [email protected]

This is not a customer helpline. For order enquiries, please contact [email protected] .

You may use the model withdrawal form below, but this is not mandatory.

You can also exercise your right of withdrawal online at Withdraw from contract . If you use this online function, we will send you an acknowledgement of receipt without undue delay on a durable medium, for example by email, including the content of your withdrawal statement and the date and time it was received.

To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you incur fees as a result of the reimbursement.

For goods, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

If you have received goods, you must send them back or hand them over to Marcheel Media & Merchandise | Owner: Dennis Marcheel, Steinkamp 2, 31303 Burgdorf, without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal. The deadline is met if you send the goods before the fourteen-day period expires.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Statutory rights in respect of defects (legal guarantee)

Claims for defects in new goods are generally subject to a limitation period of two years from delivery, meaning receipt of the goods. Special statutory provisions, particularly suspensions and extensions of the limitation period, remain unaffected. Statutory rights in respect of defects also apply to custom-made goods and are not restricted by an exclusion of the right of withdrawal.

Muster-Widerrufsformular

If you wish to withdraw from the contract, please complete this form and return it.

To:
Marcheel Media & Merchandise | Owner: Dennis Marcheel
Steinkamp 2
31303 Burgdorf
Germany
E-Mail: [email protected]

– I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s), only if this form is notified on paper
– Date

(*) Delete as appropriate.

Exclusion of the right of withdrawal for custom-made goods

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and whose manufacture is determined by an individual choice or specification made by the consumer, or that are clearly personalised to the consumer's needs (section 312g(2), no. 1 of the German Civil Code, BGB).

This applies in particular to goods that we print, decorate or manufacture with team logos or other individual content according to your custom specifications, provided that the statutory conditions described above are met.

Early expiry for digital content

For paid contracts for digital content not supplied on a tangible medium, the right of withdrawal expires early if we begin performance after you have expressly consented to performance beginning before the end of the withdrawal period, acknowledged that your consent means you lose the right of withdrawal when performance begins, and we have provided confirmation in accordance with section 312f BGB. This confirmation records your consent and acknowledgement.

Right of withdrawal for services and early commencement of performance

For services, the withdrawal period is generally fourteen days from conclusion of the contract, but does not begin before you have been properly informed of the right of withdrawal. For paid services, the right expires early when the service has been fully performed, provided that before performance began you expressly consented to us starting before the end of the withdrawal period and acknowledged that you would lose the right of withdrawal once we had fully performed the contract.

If you expressly requested the service to begin before the end of the withdrawal period and were properly informed of the right of withdrawal and the obligation to pay proportionate compensation, a reasonable amount is payable for services already provided when you withdraw. This corresponds to the proportion of the agreed total service already performed. If the agreed total price is disproportionately high, the market value of the service performed is used instead. No compensation is payable when withdrawing from a contract for digital content not supplied on a tangible medium.